FAQs (Frequently Asked Questions)

• Is iTV3 available to my home?
  Please call (309) 689-0711 to find out.
  
  
• How much does the service cost?
  View our Pricing Brochure (PDF)
  
  
• Is the price promotional?
  Our prices are as advertised. No tricks.
  
  
• Do I have to sign a contract?
  There are no contracts to sign. We want our customers to stay because of our excellent service and great value, not because they are locked into a contract with a cancellation fee.
  
  
• How do I sign up?
  Give us a call at (309) 689-0711, or email info@iTV-3.com with a phone number and time to contact you.
  
  
• What is so special about fiber optics?
  View the facts.
  
  
• How do I get the service installed to my home?
  Give us a call and we will work around your schedule to find a convenient time. Please allow us 2-4 hours to complete your professional installation.

TELEVISION

• What channels are available?
  View our Channel Line-Up (PDF)
  
  
• How does the TV service work?
  ITV-3's fiber optics go all the way to your home and are then connected to your existing coaxial cable, which plugs into the set-top box that we connect to your TV.
  
  
• What does the set-top box do?
  It allows us to bring you hundreds of Standard and High Definition TV channels all in crystal clear digital quality, at a level that only fiber optics can provide. It also provides the channel guide, control of your Digital Video Recorder (DVR), Parental Controls, and many more features that are being added all the time.
  
  
• What is HD? Does it cost extra?
  HD stands for high definition and is a high quality picture that most widescreens and newer tvs can take advantage of. All of our packages include HD channels at no additional cost.

INTERNET

• What Internet speeds are available?
  We offer download speeds of 10Mb and 20Mb.
  
  
• How does fiber optics compare to other Internet services?
  With iTV-3, you will get the most consistent and reliable Internet connection available. Your speed is always there when you need it, any time of day. With our high bandwidth your whole family can use the Internet with no problems. And with the lowest response times around, online gaming is a whole new experience. Once you make the switch to fiber optics, you'll never go back.
  
  
• Is there a limit on how much I can download per month?
  No. With iTV-3, you can download, stream, and browse as much as you want.
  
  
• Can I get an email account?
  Yes. You can add up to 5 email addresses with your account.

PHONE

• Do I have to get a new phone number?
  No. With iTV-3 you get to keep your existing number. Or if you need a new number we'll give you one.
  
  
• Are there additional fees for calls?
  Both local calls and long distance in the U.S. and Canada are free. We also have low international rates.
  
  
• What features are included with my phone service?
  Voicemail, caller ID number, call waiting, call forwarding, and E911 are just some of the features that come standard with your phone service.
  
  
• Will my phones still work if the power goes out?
  With our battery backup, a corded phone will still function for up to 12 hours after the power goes out.



If you did not find the answer to your question, please call us at (309) 689-0711 or email info@iTV-3.com.