Questions for future customers looking for better service!

All other issues please click HERE.


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  • Is i3 Broadband available to my home?

  • How much does the service cost?

  • Is the price promotional?

  • How do I sign up?

  • Why do I need to provide my credit card information just to sign up?

  • What is so special about fiber optics?

  • How do I get the service installed to my home?

  • How do fiber optic services work, and how is it installed?


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  • What Internet speeds are available?

  • How does fiber optics compare to other Internet services?

  • Can I get an email account?

  • Is there a limit on how much I can download per month?

  • What are your email server settings?


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  • What channels are available?

  • What does the set-top box do?

  • What is HD? Does it cost extra?


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  • Do I have to get a new phone number?

  • Are there additional fees for calls?

  • What features are included with my phone service?

  • Will my phones still work if the power goes out?

  • iTV-3 Tariff.


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  • How does the fiber come into my home?

  • How is the fiber optic drop cable buried?

  • Will the cable burial damage my lawn?

  • Will the fiber optic cable burial damage other underground facilities already buried in my yard?

  • How long will the cable be above ground before it is buried?

  • Can I reroute the cable?

  • I need the cable to be buried following a specific path to avoid future conflicts. What do I do?

  • What if I need to have the drop cable relocated in the future?

If you did not find the answer to your question, please call us at (309) 670-1291 or email info@iTV-3.com.